[Resolved]  Flipkart — flipkart cancelled my orded without checking with me

Address:Gautam Buddh Nagar, Uttar Pradesh, 201313

Dear sir,

I had ordered for a notebook msi core i5 9th gen gf63 from flipkart with order id – od[protected] on 11th october 2019. The same was reported to be delivered on 7th october 2019. Again i contacted the flipkart consumer care and they assured me that the product was going to be delivered on the 11th. I had confirmed the same.

By 9 am - 9st october i received an sms that my order was cancelled and refund was initiated. I talked several times to your customer supervisors mr. Bharat. From the different calls, i understand that it was a mere mistake happened from the logistics guy and none of your customer representatives / supervisors in the front desk could revert it back.

Hence request your kind attention on the following points

• i had given payment of rs.50, 990/- to your account on 1st october 2019 and was expected to get the credit back by 17th october 2019. Losing the financial interests and the value for money for the 15 calendar days

• lost all the big billion days offers obtained (10 % additional discount for axis bank, and an additional 10% of ₹2, 000/-) for the existing order. Even the notebook's price has increased now and it's out of my budget.

• the notebook was ordered for my sister on her birthday on monday – 23rd october.

All my calculations were shattered because of a mere mistake happened to your teammate (No lapses were made from my side in the entire order)

Hence if you feel my dissatisfaction is genuine in all respect, request you to honor the commitment made to the customer. Every online purchases made by us is truly based on the relationship & trust we keep with the company. All these customer dissatisfaction will end up in losing one more customer ……………,,,,

May not be a big deal for you….

My details

Account - [protected]@gmail.com
Phone number - [protected]
Id – od[protected]

Even i was ready to pay for the item in emi option, if already the refund is initiated by your team.

Thanks & regards,

Vaibhav b nath
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Nov 10, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2019
Flipkart Customer Care's response
We will revert on it.
Complaint comments 

Comments

Flipkart still did nothing. Increased the laptop's price and it's out of budget for me now. Good going [censored]kart

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