Flipkart — Flipkart cheating on the name of exchange offer

Address:	Shyam Vihar Colony, Gali No 1, Near Pradhan Mantri Kausal Kendra, Kolakusma, Dhanbad
Website:	www.flipkart.com

I have purchase new Samsung Galaxy F41 from Flipkart by taking exchange offer (Order Id: OD[protected]. For this exchange they offered Rs 2550/- off when I was ordering new phone.

My old phone was in working condition with no defect, but at the time of delivery.. the delivery boy refused to pick the old phone at offered price, rather he said that there is some problem in back cover, asked me to pay 2550/- then only he will deliver the new phone.

Whereas, in flipkart website, it was mentioned that they will offer Rs: 2550 if no issue, Rs 1900 if Body issues like dents, cracks & parts missing and Rs 1150 if Phone screen issues like crack, discoloration, screen coming out, touch not working, or body deshaped/bent.

The delivery boy using all rubbish means to defame my old phone and not accepting what's written in flipkart terms and condition for exchange. This is very awful and unworthy by Flipkart and its people.