[Resolved] Flipkart — flipkart delivered broken/malfunctioned laptop and not refunding

Shawn Dexter

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400103
Website:	www.flipkart.com

I purchased a laptop for rs80, 990 on may 16th 2019. Flipkart delivered it on may 19th and it was malfunctioning on delivering.

The internet/wifi card was not working, and there was severe heating issues with even simple use. The laptop was faulty and immediately filed for a refund request. Flipkart asked me to wait until may 30th for a "technician visit".

The technician never came. Then they asked me to wait one more day: may 31st. He didn't come.

Then they asked me to wait til june 3rd: he did not come.

By this time i called at least 15-20 times. Flipkart keeps giving me the same response that they read from a script: "we understand sir. Please wait, and technician will come and we will provide refund"

Agian they asked me to wait till june 5th. Today is june 5th and he has not come.

Now they have asked me to wait till june 7th.

They took my money and they are keeping it, and i cant buy a new laptop because of this. And because of that i cannot work!!!

This is robbery. I need help!

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Jul 8, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jun 06, 2019

Updated by Shawn Dexter What the hell is going on?? Suddenly the Order Screen is saying "Return Rejected" and "Technician Visit Cancelled" ???

Is flipkart turning into a SCAM??? I cannot believe this.

They sent me a broken laptop 2 weeks ago, kept my money and then kept delaying the Technician Visit till it's past the return policy!!!

Verified Support

Jun 06, 2019

Flipkart Customer Care's response We will revert on it.

Jun 06, 2019

Updated by Shawn Dexter What do you mean? Can you please give me an update. I feel like I am getting robbed.

I posted my return request on MAY 19TH!!!

First the technician was supposed to come May 30th, then May 31st then June 3rd, then delayed to June 5th. Finally, it got delayed to June 7th... and now it's saying "RETURN REJECTED"

And now my order says "Return policy period expired"

Is this a scam??

Jun 06, 2019

Updated by Shawn Dexter Another cancellation?? Check image attached below.

What is going on?!

Jun 07, 2019

Updated by Shawn Dexter Still no resolution on this. I am being ignored. They are sending me in circles.

They keep taking "alternate number" and no one is calling the alternate number either. I have to keep calling them.