[Resolved]  Flipkart — flipkart delivered product defective

Nov 05, 2018

Updated by Ragha priya From
Raghapriya
NO.14, Kattabomman street,
Kamaraj Nagar,
Gorimedu Pondicherry JIPMER,
Puducherry-605 006.
Email id:[protected]@gmail.com

To
The Care Manager,
TNS Mobile India Pvt LTD,
Flat No 820A,
8th floor Naurang house,
21, kasturba Gandhi Marg,
New Delhi -110 001.

Dear sir/madam,

We are Nokia product lover from 1100 till 6.1plus my family trust Nokia product rather than any brand because of it's realiablity and features.
But we are totally unsatisfied with the recent product received on the very first day itself.

I have ordered a brand new Nokia handset through Flipkart

Model No: Nokia 6.1 Plus ( 64GB ).
Invoice no: FABAOV[protected].
Dated :[protected] .
IMEI No: [protected]
[protected]

I have received the product as on :[protected] around 2.00PM

I have unboxed the mobile and as recommend I have charged mobile and started using .

Problem starts here ...On the very first day itself mobile had heavy heating issue which I couldn't hold in my hands too . I was really shocked. So I kept mobile aside for one hour by switching off mobile data, etc.

And still the mobile was very hot and I couldn't hold it for a minute too.

I made my first call and then I found I can't speak through earpiece because the earpiece is not working . I was shocked because when I switch to speaker I can hear the other end voice but in normal earpiece which I couldn't hear .
Sometimes the earpiece is working for one minute or more . But when I speak for 10 mins or more in between that I couldn't hear through earpiece several times . Which is totally irritating .

Totally unsatisfied with this issue . Really I have used many Nokia handsets but these many issues in a freshly unboxed mobile on the very first day itself really made me feel very worst impression over Nokia Brand handsets.

I have tried to exchange mobile in flipkart online I have selected Nokia 6.1 Plus but when I entered IMEI Number it's showing product not matching.

Please check the IMEI number and kindly send me what kind of quality check undergone for this specific product and I have paid Rs.14999/- for this product.

I need a detailed quality inspection report for the specified handset.

Even Rs.10/- toothpaste is tested with leakage, crimping, neck, cap, product quality (chemical analysis). Final inspection. Random quality inspections .

But how my product was delivered with these many defects ?

From the assembly line till final inspection nobody touched the product for quality inspection ?assurance? Durability? debugging?
How was QC passed ?

I need serious and immediate response for my questions .

Please I would like to file a complaint against this .

Thank you,

Regards,
Raghapriya.