Flipkart — Flipkart denied to replace the product

Dear Team I have purchased a Macbook Air 13 256 GD Space grey from Flipkart Order id- OD[protected]. I have received a defective piece, kindly help me with the replacement of the same. We have already raised a complaint with the Shoppsy (Flipkart) Within 7 days from the delivery of the product. It is well within time. Their executive asked us to also talk to Apple executives. We have sent the mail to Apple executives explaining the complete situation and they have informed us that the replacement can be raised from the reseller end only. A screenshot of the mail is attached herewith for your reference. Dated 11 October 2021. Case ID[protected] A case report from the apple service centre has been attached with this mail for your kind reference. Kindly take the case with utmost urgency. We have requested the shopsy (Flipkart) as and when we received the defective product. Also as per the terms mentioned this is clearly a hardware issue which is considered as defective product as mentioned by the apple service centre report and not the functionality issue. Also, apple informed us that this issue won't be covered under warranty. We requested Flipkart as well as Apple in the given time frame. Further, we contacted the Shoppsy (Flipkart) teams bit still no resolution or replacement has been provided to us. As per Consumer Protection (E-Commerce) Rules, 2020 Grievance redressal- E-commerce entities will also be required to publish the contact details of the grievance officer on their online platforms, along with the relevant procedure for a consumer to register a complaint. No such grievance officers details was mentioned on website nor on App. Even after asking flipkart on several plateform flipkart not responded for providing the details when I tried to contact the flipkart on call they denied by mentiontning fact they are not allowed to share such confidential information. Flipkart is clearly violating the Consumer Protection (E-Commerce) Rules, 2020 and Flipkart should be penalised It is very saddening that even after purchasing the product of the most advanced and noticeable brand Flipkart and apple are shifting their liabilities. It has become a trouble to communicate with Flipkart on the same issue. It gives distrust to buy from Flipkart that too the product of this price level. Already facing a lot of trouble with the product kindly replace at the earliest.