Flipkart — Flipkart has given invalid croma voucher and they are not providing resolution

Used supercoins and redeemed croma voucher worth rs 500 on flipkart, dated 16th feb 2921. Later came to know that voucher given by flipkart is invalid and it wont work on croma platform. Rootcause for the above mentioned issue is there is no promotional agreement between flipkart and croma. Which is confirmed by croma technical team.
After getting response from croma, immediately i raised an issue with flipkart on 23rd feb 2021 and lodged a complaint on mentioned point. Estimated resolution time is provided as 25th feb 2021 initially. I made a call on 25th feb 2021 for issue resolution follow-up. Thing is that flipkart help desk reupdated the resolution date 2nd march 2021 and not providing proper details for resolution delay. Everytime they are playing tricks or putting calls on hold or disconnecting my calls. After going through both mental and physical torture by flipkart and its team mistakes (for more than 10 days), here im raising honorable consumer forum to look in to above concerns. Issue complaint id given by flipkart is IN[protected]
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2021
Flipkart Customer Care's response
We will revert on it.
Feb 27, 2021
Updated by Anandkumargone
I got a call from Flipkart team on 25th feb noon saying that issue will be closed by 27th feb noon i.e within 48 hours. Still awaiting for their response and feedback (today is 27th Feb 2021).
What happened flipkart on your above bogus/fake promise?
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