Flipkart — Flipkart is not ready to resolve my issue

Address:

www.flipkart.com

Hi Team,

I have ordered the "Maxpro 405M 2HP(4 HP Peak) Multifunction Folding Treadmill" on 2nd Oct'2021 which is a cost Rs.25085. Flipkart is supposed to deliver on 14th Oct'2021. Today 25th Oct'2021 - Till date they were not delivered the item, also none of the Flipkart customer care is ready to take the responsibility to cancel the product and return back my money.
The very lazy answers from the Flipkart team that, "Please wait for some more days to deliver the product". But order id and Ekart Logistics ID are incorrect and they couldn't able to find the product now.
They told me to wait, I have waited till 20th Oct'21 from 3rd Oct'21. After that, they told me to wait until 23rd Oct'21. Again they said to wait till 25th Oct'21. Today they are telling me to wait till 27th Oct'21 which means no one does not know what happens to the below-mentioned product. They missed the product and they keep on postponing my issue. The Flipkart team is not ready to take the responsibility to return back my money also they are not even bothered to pay penalty or resolve the issue as soon as possible. I am escalating this behaviour about Flipkart and request the consumer team to take the necessary actions.

My Order ID: OD[protected]
Ekart Logistics - FMPP[protected]