[Resolved] Flipkart — flipkart mmt 2500 rs gift vouchers not received with flipkart order

Tejashree Birmole

from Noida, Uttar Pradesh

Address:	400042
Website:	www.flipkart.com

I have purchased camera & powerbank during flipkart's big 10 sale. During this sale they offered me make my trip gift card worth rs. 2500. As per the flipkart, this gift card to be sent to my email id on or before 30 june 2017.

Its 24th july 2017 now, & still i am waiting for this gift card. Why it has not been sent to me???

I was trying to connect flipkart executive from last 1 week & everytime all the customer executive are busy with some other issues. Finally in a mail i received a feedback from flipkart that make my trip is responsible for this delay & to contact mmt team.

As per the discussion with flipkart i tried to contact mmt team, & as per the mmt team flipkart is solely responsible for this gift cards.

As per my knowledge if flipkart is offering me a gift card then how mmt will be responsible for any dealy???

How flipkart will ask me to contact mmt team for any delay???

Its been 1 week now, and after 3 complaints i still haven't received my gift vouchers.

Attached communication & order details fyi.

Flipkart order id - od[protected]

+3 photos

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Aug 30, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Jul 30, 2017

Flipkart Customer Care's response We have followed up internally and shared the offer coupon again with customer hence case stands resolved.

Aug 02, 2017

Updated by Tejashree Birmole Still this coupon not received in my mail box. Customer care executive just confirmed over the call that flipkart will mail me this coupon by 30 July 2017. Today 2nd August 2017 & I am still waiting for my coupon.

Aug 02, 2017

Updated by Tejashree Birmole Flipkart is worst ever service provider in india. From last 2 weeks I am trying to connect flipkart customer executive over the call. But always they will revert as all their customer executives are busy with other issues & to call back. Flipkart is giving false commitment over the mails also. Trailing mails FYI. Today I received call from flipkart & they said that they will mail me my MMT coupon on my mail ID by 7 pm. But now its 10pm and I didn't received any coupon from flipkart. I have recorded call from flipkart. Pls contact me if anyone qants this. Their is no such escalation matrix to escalate the issue about flipkart. No one responding over the calls or mails property. Always giving false commitments to customers. Now I am fed up with this type flipkart services.

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Comments

Tejashree Birmole

from Noida, Uttar Pradesh

Still this coupon not received in my mail box. Customer care executive just confirmed over the call that flipkart will mail me this coupon by 30 July 2017. Today 31 July 2017 & I am still waiting for my coupon.