[Resolved] Flipkart — flipkart not replacing defective phone

Abhrodeep Chanda

from Kolkata, West Bengal

Address:

Flipkart India Corporate/Registered Office Address: Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bengaluru 560034, Karnataka, India., 560034

Hello,

I am facing problem with flipkart for the phone i purchased, realme xt (Rs.17, 749/-) as i brought it during recent sale but the device is malfunctioning (Restarting automatically at random time) but the technician gave false update that the issue is resolved. Technician didn't even see the phone or test anything just waited for 15 minutes and said it is not switching off so phone is fine but randomly phone is restarting that he cannot understand. So twice the return/replacement has been rejected. First time they updated that they resolved the issue on call itself. Order no: od[protected]. Kindly help me in this matter.

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Feb 6, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Flipkart Customer Care's response Hi, We're sorry to hear that you're facing issues with Realme XT (Pearl White, 128 GB). We'd like to let you know that the technician visit has been arranged and the same should be completed on or before 18 Dec 19. The seller will take action on the return based on the update from the technician.

Dec 23, 2019

Updated by Abhrodeep Chanda Technician haven't properly updated and did not even check the phone thoroughly without any equipment. Totally false update for which the return date is over and now flipkart is suggesting to contact brand.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response "Hi, Sorry for the trouble caused.
We're sorry to hear that you're facing issues with your Product.
We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request. However, if you are facing any issues with your product, kindly contact the brand authorized service center so that they will help you out.
Your kind understanding is appreciated."