[Resolved]  Flipkart — flipkart order cancelled by the courier - ekart logistics person

Address:

New Delhi, Delhi, 110006

Dear sir,

I had ordered for a mobile phone – vivo z1pro from flipkart with order id - od[protected] on 24th october 2019. The same was reported to be delivered on 1st novenber 2019. On 29 seller processed and shipped my order. It reached the nearest hub to delivery address on 30 october 2019, around 6:15 am. On 31st october 2019i got the message of ‘ product out for delivery’.in evening around 5:30 pm, i got message that my order’s delivery has been cancelled. The same happened without informing me. After that i tried to contact the delivery boy several times but he did not responded to my calls. Then i contacted flipkart customer service regarding this, they told me that my order will surely get delivered to me in 2nd or 3rd delivery attempt, but unfortunately 2nd and 3rd delivery attempt never happened. I continuously asked them to deliver the product as it was not rejected by me.

By 10 am – 3rd november i received an sms that my order was cancelled (As per as customer request) and refund was initiated. I talked several times to your customer supervisors. From the different calls, i understand that it was a mere mistake happened from the logistics guy and none of your customer representatives / supervisors in the front desk could revert it back and i have to make a fresh order.

Hence request your kind attention on the following points

• i had given payment of rs.10116/- to your account on 24th october 2019 and was expected to get the credit back by 12st november 2019. Losing the financial interests and the value for money for the 20 calendar days

• lost all the diwali offers obtained (1000 discount, 10 % additional discount for sbi credit card, exchange offers for my old phone) for the existing order.

• the phone was ordered for my friend on her birthday – 2nd november.

All my calculations were shattered because of a mere mistake happened to your teammate (No lapses were made from my side in the entire order)

Hence if you feel my dissatisfaction is genuine in all respect, request you to honour the commitment made to the customer. Every online purchases made by us are truly based on the relationship & trust we keep with the company. All these customer dissatisfaction will end up in losing one more customer.

May not be a big deal for you….

My details

Account – [protected]@gmail.com
Phone number - [protected]
Id – od[protected]

Even i was ready to pay for the item in cod option, if already the refund is initiated by your team.

Thanks & regards,

Ved prakash gangwar