[Resolved]  Flipkart — flipkart - refund not received yet

Address:Mumbai, Mumbai City, Maharashtra, 400063

We have placed the order on the 6th of september 2019 on flip kart for redmi 7 mobile. We received the payment deduction notification from hdfc bank but didn't receive any details or order confirmation from flipkart team.

Due with concern we called up customer care and explain them but still they were asking for order no which was not at all generated from there end for which they were not agree after few minutes of discussion they checked and accepted that yes they have received the payment.

We ask for immediate refund back so that we can place another order but since then 8 days have passed there is no resolution at all they call us and tell to wait for 24 to 48 hours again they call and keep on repeating the same. I tried calling them multiple times and they have such a pathetic service every time we need to start the story from scratch to explain what all has happened also seniors are not at all answerable. They talk like robot it will take 24 to 48 hours you have to wait. We are pissed off really don't know what to do feeling. The shopping experience with flipkart is like a nightmare.
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Oct 23, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2019
Flipkart Customer Care's response
Hi,
Thanks for getting in touch.
We are sorry to inform you that we are unable to find your account/order details. Request you to share us the order details or get in touch with our customer support number[protected].
You can also check your order status here: http://fkrt.it/bqWLi~NN
Hope to hear from you soon.
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