Flipkart — flipkart sent me empty box and not refunding my rs.3899 and they blocked me without giving me refund. i want at least my refund

Address:

Kolkata, West Bengal

Order id od[protected]
Registered mobile number
[protected]
Registered email id [protected]@gmail.co

I ordered lenovo ht10 wireless earphones on 20february 2020 and its was delivered on same day. But when i opened it, the product was missing from the box. I made the full unboxing video of it and immediately complaint in their twitter handle including all proofs and i got a call back from their social media tema on same day and they appolozised me and told me that we will call u again within 24hrs with an update.in between that, the seller had cancelled my refund request two times by stating stupid reasons. So, 24hrs passed but still no callback and today at 22 februray 2020, i got an email that your account is blocked due to high return. I think they dont see that there was only 2 orders and not a single return was placed in that account except this one bcoz i got empty box. Now the social media team is not telling anything. I want atleast my money back for my lenovo order becoz i got empty box and its totally a cheating by flipkart.

I want my refund of 3899, i dont want ur account, i just need my money back bcoz u delivered empty box i have full unboxing video. They are not calling me also, i will go to kolkata’s consumer forum if they dont refund my 3899rs for missing item, i am chasing them from 10 days.