Flipkart — Flipkart sent used iphone 13 instead of new and not provide replacement

Piya786

from Bhopal, Madhya Pradesh

Oct 2, 2022

Address:	701, Kesarinath CHSL, unnat nagar 2, SV Road, goregaon west mumbai
Website:	www.flipkart.com

I bought iphone 13 from Flipkart on 23rd September 2022 and when i started setup of apple id, i got a message saying that this device has been used for generating multiple apple ids that means flipkart has sent me used device along with other defects like its not detecting face id to unlock the iPhone 80% of the time, phone camera has lot of light reflex which are clearly visible in video and photos. I have raised replacement request with flipkart and after 5 days they are saying take it to apple center why should i take it to apple when i bought new device which is giving a message that this device has been used earlier. No support has been provided by Flipkart even their customer support doesn't work properly. There is no option to call them if they choose to call you back then only you will be able to talk.
Also bought extended policy for 799 and they haven't mentioned anywhere that there will be processing fee of 1500 post purchase to activate this they are fooling people.

Was this information helpful?

No (1)

Yes (0)

Flipkart customer support has been notified about the posted complaint.

Oct 02, 2022

Updated by Piya786 This is not resolved. Flipkart executive kept on saying only 1 line please visit apple service centre you have received defective device i have asked them multiple times its used device where is it mentioned in policy that flipkart will send you used device instead of new one.