Flipkart — fooling customers with deal offers

Address:

560049

I ordered Poco F1 OD[protected] during flipkart sale in May 2019. I was getting sale discount and exchanging my old phone. I ordered phone on 19th May, after multiple chasers a guy come at my place on 21st and looked at my old phone (in perfect condition)but confused to make decision and said he will come back..overall phone is good but would want my office to respond... After that he never came back and no response from flipkart... I kept chasing continuosly ..and then got message on 23rd that new phone will be delivered...I raised service request ..called helpdesk to convince that don't let a small boy decide fate of how flipkart is running business but except assurance they did nothing... And then I got message on 25th that your order is cancelled by you and money would be refunded...(it got refunded later)

I have been loyal to flipkart for many years ..have preferred it over Amazon.. might have purchased more than 1 lakh rupees stuf[censored]ntil today..but this has broken me ..

I waited for sale period..(already have 1 poco phone from flipkart..with buyback option)and it was going to be my second poco phone..

Their seller 'vision star' cheated me ..as they didn't deliver me phone, and without sale it does not make any sense..Seller is fraud and did not wish to sell during sale ..he just wasted my time and opportunity and in return flipkart too not compensating for the agony I have gone through.

Flipkart customer executive..everytime you connect with different person and you tell them story and they for formalities give assurance and do nothing... I might have made 5 hours calls to 7 different executive...

I am not going to buy anything from flipkart going forward..you lost a customer ..may be it doesn't matter to you but someone would read this and don't trust you.