[Resolved]  Flipkart — fossil ch2601 men's watch

Address:

Bangalore, Karnataka, 560043

I had ordered (20-sept 2017) men's fossil ch2601 watch and i received a fake product from flipkart and the model was not the same.
I asked for refund since the refund option was available but seller has rejected it and later again i raised a refund request but they accepted it and after few days it got auto cancelled.
On october 1 2017, from return pick up team some one came and picked up the item and didn't provide any return bill since some issue with his mobile system. Then i started asking why refund has been delayed but surprisingly flipkart is saying that item is not picked up so they are not refunding.

But how logistics guy came and picked up the product and how he knows that i have a men's watch at my house if it's my mistake.
Very pathetic service and the cost is 4499 so it's not small issue to neglect.
In between one executive has called and told that we got a confirmation that you have sent the item and we will refund you the amount once the issue is resolved.
After some time they are saying item is along with you so cannot proceed refund.
No proper maintenance of customer service and worst service.