[Resolved] Flipkart — genuine replacement request rejected

VishalR0440

from Delhi, Delhi

Address:

201012

I bought my poco f1 (Armoured) from flipkart on 02.12.2018. From the very first day my phone's front camera faced flickering issue especially when you were on a video call. A technician visited me today and assured me of replacement. I visited my order's page only to find out that it has been rejected because apparently the issue has been resolved. But trust me, it is still there. I feel harassed and cheated. Never buying anything from flipkart. Extremely disappointed.

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Jan 22, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Dec 09, 2018

Updated by VishalR0440 There was another technician that visited me and the process has yet another repeated itself resulting in rejection of my replacement request. Flipkart is losing a loyal customer. I have a train to catch on 12th December 2018 and my last date for return policy is 12th December. I am so furious with their service. I have placed another request. I will not leave this issue until I get my product replaced.

Verified Support

Dec 09, 2018

Flipkart Customer Care's response We will revert on it.