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[Resolved]  Flipkart — gift card balance

I was having around rs.1300 flipkart balance in the gift card balance, suddenly when i checked it was showing me only rs.100, when i contacted customer care, they informed that it has expired & i wont be able to use it.
As far as i know, they will be sending email or message notifications before 1 week or so if the wallet balance is going to expire, but i have not received any email or message notifications regarding the same or else i would have utilized it.

After raising this complain, they took around 12 days & now they are saying that they can not do anything regarding this as the gift card has already expired & i have lost my rs.1300.

Being a customer this is not at all expected.
They have to send notification if it is going to expire otherwise how we will remember the dates when it is going to expire.
Generally for advertisement they send 1000 messages or emails for their promotions and in this case when they should send, they are not sending any such notifications.

Hoping for some resolution here.
Complaint marked as Resolved 2019-07-09 21:16:59

Complaint Status


[Jun 02, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response Jun 03, 2019
Customer raised a complaint stating that the e-gift voucher balance is not reflecting. We have interacted with the customer and informed that as the e-gift voucher has expired the balance is not reflecting in customer wallet account. Hence, closing the complaint form our end.
Updated by [email protected] Jun 04, 2019
That's not the case.
I have raised complain for why I was not notified 1 week before?

Generally they will be sending email or message notifications before 1 week or so if the wallet balance is going to expire, but i have not received any email or message notifications regarding the same or else i would have utilized it.

In email also they have written same thing.

Attaching here the screenshot for the same.

Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

That's not the case.
I have raised complain for why I was not notified 1 week before?

Generally they will be sending email or message notifications before 1 week or so if the wallet balance is going to expire, but i have not received any email or message notifications regarding the same or else i would have utilized it.

In email also they have written same thing.

Attaching here the screenshot for the same.

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