[Resolved]  Flipkart — grievance and refund request for order od[protected]

Hi Team,

Please process my refund.
My Order Id: OD[protected] [Flipkart SmartBuy FKSBRHQR Quartz Room Heater]
Jeeves Customer Number: 9L30-37485BASC[protected]


Spoke to Smart-buy customer care executive Ragini(17:08 PM on 27th January 2020).
She assured me that the money will be refunded in 5 working days.
This complaint is lying pending since mid December, 2019.
My Product is with JEEVES CONSUMER SERVICES PVT LTD. [Jeeves consumer services, L.169, 6th Sector, 5th main, HSR Layout, LandMark: Next to Janani Travels-, Bangalore-560102. 560102 [protected] ]

Attachments:
Invoice
Job Sheet from Jeeves
Manual Signed sheet from Jeeves
Screen-shot of particular Order History


Case History In Details:
I’ve bought this product OD[protected] [Flipkart SmartBuy FKSBRHQR Quartz Room Heater] on 5th August 2019.
It was delivered on 8th August 2019
It stopped working in Mid-December(As in Bangalore you don’t use Room heater before December)
I logged complaint during mid-December as it was in “1 Year Limited Domestic Brand Warranty”
Flipkart Customer Care executive requested me to Drop the product in JEEVES CONSUMER SERVICES PVT LTD. [Jeeves consumer services, L.169, 6th Sector, 5th main, HSR Layout, LandMark: Next to Janani Travels-, Bangalore-560102. 560102 [protected]]
I personally went and dropped the product at Jeeves HSR Layout Service Center on 12/30/2019 12:18:46 PM
I have spent approximately Rs500 on Cab to drop the product.
Though it was a planned drop of the product, and I have taken a prior appointment before visiting the center, Still they made me to wait for two and half hours just to receive the order.
Jeeves Eecutive asked me to leave and also told me that they will update me over telephone
When I asked for Job-sheet they were reluctant, but when I insisted they handed over.
After few days they informed that they are unable to repair it and said they will process for replacement.
After two days when I enquired again, they said they are unable to process the replacement of the product, as they don’t have any product in the inventory.
They confirmed that they will refund the money.
After a weeks time one delivery person came to my office for the product pick-up. But the product is with Jeeves.
Jeeves executive refused to hand-over the product to me as according to them: they have initiated the refund.
After that there were numerous complaints for the refund.
But still I’ve not received the refund.
Finally, I spoke to Smart-buy customer care executive Ragini(17:08 PM on 27th January 2020).
Ragini promised me that the money will be refunded in 5 working days.
I hope you will stick to the words this time.


Grievance:
Being a Flipkart-plus customer, I had to suffer so much.
I feel cheated at this point.
Sorry to say so, but I could clearly see that there is loop-hole in your process and quality of service is pathetic.
I just can’t understand why you are taking so much time to resolve this simple issue.
Please stop harrasing me and process my refund.


Thanks and regards,
Sammuzzwal
M +91/ [protected]