[Resolved] Flipkart — haven't received my pay later refund.

Avik Kumar

from Mumbai, Maharashtra

Address:

Online retailer, Kolkata, West Bengal, 700152

1. I have purchased a product (Jeans) on 19th september 2019 using flipkart pay later of rs.1149.
2. I cleared the pay later bill on 23rd september.
3. I received the product on 25th sept and returned it on 26th sept due to quality issue.
3. I have called more than 20 times to flipkart customer care but i haven’t received my refund till now.
4. They are saying that refund was paid by the seller on 26th sept but i haven’t received it.in support of my complaint i can refer to my flipkart pay later statement. Nowhere in there is written that "refunded back to source".

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Feb 3, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2019

Flipkart Customer Care's response Hi,
We are sorry for the trouble caused
We are glad to inform you about your return request of the product has been approved by the seller and the refund has been completed on 26 Sep 19 and this should have been credited in your Flipkart credit card account. Hence, we are closing this complaint from our end.

Oct 18, 2019

Updated by Avik Kumar If the refund is completed then why is not it in the flipkart pay later statement? Where is it written that "refunded back to the source"?

Verified Support

Dec 30, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the refund of the order. We have interacted with the customer and confirmed that the refund amount is reflecting in customer account. Hence, closing the complaint from our end.