[Resolved]  Flipkart — hp pendrive 64gb - reverse pick up and refund related

I had ordered hp pendrive order id-od[protected]Seller-retail net) for rs. 1099, which was delivered on 28.08.2019 i. E. Within 3-4 days. However, it was damaged as it was not getting connected to any pc or laptop. So requested for return and refund. The pick up promise date was 30 august, 2019 through ecom express. However, i received call from ecom for confirmation of my address. But no one came up for pick up. Then i received message from ecom that pick up has cancelled because i have asked to reschedule. I made complain at flipkart, they gave me 5.9.2019 as promise date, again.. No call from courier agency and received same message. Then i was given promise date of 10.09.2019, then again same message and no pick up. Then rescheduled date was 11.09.2019. Again same message and no pick up made. Then i was given promise date of 12.09.2019. Then again same message, no call and no pick up. Again i was given promise date of 14.09.2019. And the same thing happened. Again i have been provided with false promise date of 19.09.2019. I seriously don't understand, if the delivery can be made at the address in 3-4 days, why pick up has taken 3 weeks and still not made. I asked them to give me address where i can send back the product, if ecom express or seller or flipkart is unable to pick, but the resolution i have been given is just a new promise date. I want this product to send back and my refund.
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Oct 17, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2019
Flipkart Customer Care's response
We will revert on it.
Oct 23, 2019
Updated by CA Vijeta
It has not been resolved. No one from flipkart took care to do so.
I seriously don't understand, how can it be shown as "Resolved"?
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