[Resolved]  Flipkart — I haven't received any refund from flipkart of rs. 8999

Address:GH-7, VIMSAR, Burla, Odisha,

Hi sir, ma'am,

I have ordered a realme 3 smartphone from flipkart.com worth rs. 8999 on 15th of may 2019.. I prepaid for the order through phonepe.
But because of some emergency money requirement i cancelled it the same day.. After the cancellation i got a message from flipkart.com saying that "your refund has been initiated and it will be credited to your account by 16th may".. Within 10 minutes it showed that refund is completed (I. E. On 15th may).. But it was neither added in my phonepe balance nor it was sent to my bank account.. I preferred to wait till 16th may because i thought i might get my refund.. But i didnt.. So i called the flipkart customer care on 16th may.. They said that refund is completed from their side and kindly go and talk to your respective bank.. I talked to punjab national bank customer care.. They said no refund has been received from flipkart yet.. I registered a complain on flipkart that i haven't received any refund yet.. The flipkart customer care forwarded my message to their technical team.. But the technical team rejected my complain and sent me an email that my refund is already completed on 15th may 2019. For 15-20 times i talked to flipkart customer care.. Registered the complain for 3-4 times. But technical team didn't call me.. Instead rejected my complain all the time by sending an email that refund is completed on 15th may..

I also called to punjab national bank customer care and told reference no. Which i got from flipkart.com but punjab national bank guys were unable to see any details regarding transaction of refund from flipkart.

I forwarded the statement of my bank account to flipkart.. Still no one responded..

I again called flipkart customer care and this time they were not even bother to resolve my issue. Instead of that every time they are saying that refund has been done from flipkart.com. Your bank is lying your money, kindly contact to your bank. When i say raise a ticket regaring my issue to your higher management, they do that but next moment i get the same mail in which they mention the same thing "your refund has been completed and it was credited to my bank account on 15th may". Flipkart is not even interested to refund my money. I am pretty sure the problem is from flipkart.com end.

Sir, i am going to attach the relevant document. Kindly have a look and try to resolve my issue. I will be very thankful to you. Below are few more detials:

Order no - od[protected]
Reference no-no-p1905150051371021240303
No refund transaction no. Given by flipkart.com
Ticket/reference no for the flipkart query raised - in[protected]
I have also attached my bank mini statement.

Thanks and regards,
Hrusikesh patra
(Son of shashi bhushan patra)
+4 photos
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Jun 23, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
May 20, 2019
Flipkart Customer Care's response
Customer raised a complaint regarding the refund of the order. We have interacted with the customer and informed that the seller has confirmed the refund has been completed on May 15, 2019. However, if the refund is not reflecting, requested customer to contact the phonepe with the reference number shared. Hence, closing the complaint from our end.
May 20, 2019
Updated by Hrusikeshpatra
I have already contacted phonepe customer care and enquired about the refund.. But they didn't find any refund from flipkart..
Many times I have ordered from Amazon and such issues never happened.. First time i did shopping in flipkart and you are ignoring my complaint.. 2 days back only Amazon refunded me rs.545 which I received successfully through phonepe.. But why haven't I received any refund from your side? And without refund how can you close my complain? My money is in the space then??
May 20, 2019
Updated by Hrusikeshpatra
And flipkart hasnt interacted with me yet..it was me who contacted them 20 times a day and they simply cut my call..
May 20, 2019
Updated by Hrusikeshpatra
And if I have paid to flipkart.. Then flipkart should take care that the refund had reached the customer.. Flipkart should themselves contact phonepe if their refund has failed.
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