Flipkart — I ordered iphone but totally Product missing

Hello sir/madam I ordered a (refurbished) iphone x 64 gb(order no.OD[protected] on[protected] from Flipkart and its delivered on[protected] and I shocked to see product is missing inside box received soap I immediately call to costumer care service of Flipkart and raised a complaint about this and Flipkart's team told me to wait[protected] and next day Flipkart's team told me to send documents and I send to team. I daily contact to costumer care of Flipkart for know about raised complaint today[protected] Flipkart send me message "your return request cancelled by seller" and then I try to check in Flipkart app I again shocked to see my 1.5 year old Flipkart account blocked now am unable to connect with costumer care of Flipkart I am totally disturbed by Flipkart now I want my hard earned money my request I want Full refund