[Resolved] Flipkart — I received a wrong product from flipkart, didn't receive any replacement or refund | |||
I ordered for bajaj product with order id od[protected] i received other company (Racold) product, i have raised a request for replacement, but without any notification flipkart initiated refund, but i didn't receive any refund/return, now the status showing refund/replacement is cancelled without any reason why it is cancelled, when i call to customer support executive they response is very rude and unprofessional. I didn't receive any call/email for return or refund or refund cancellation., now they are telling me to contact bajaj customer care, i didn't receive any bajaj product how can they help me in this. And the customer care executive ask me to contact seller, i didn't order from the seller and i didn't pay him directly, i ordered in flipkart and paid to flipkart, now they are telling the refund policy period is expired and they are not going to replace or refund me. There is no reason updated why the return request has been cancelled, please do needful. Was this information helpful? | |||
Dec 6, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Oct 23, 2019 Flipkart Customer Care's response We will revert on it.
Verified Support Dec 27, 2019 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Bajaj 6 L Gas Water Geyser (MAJESTY DUETTO, White) with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund Of Rs.4010/- has been completed on 05 Nov 2019 and should be reflecting on your account by 13 Nov 2019. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell. | |||
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