ADVERTISEMENT

Flipkart — I received an empty box without my ordered product in it.

I ordered a camera lens for Rs. 11, 975 from Flipkart (order id: OD[protected]. The package had no sign of visible damage or tampering from outside so I accepted the package. I opened the package and found that no lens was available, only box, manual paper and lens hood was there. I took video o[censored]nboxing. I immediately raised this with Flipkart and the agent informed that he had escalated the issue to concern team and the will call me back to resolve it within 10 days. I waited and i did not receive any call from their team but to receive a message saying “Issue resolved by troubleshooting”. I was surprised as no one from the “concerned team” called to resolve the issue. I called them back and explained, they apologised and informed me that they will not close the issue till it is resolved. The agent informed me that she had escalated to the concerned team and they will call me.After 2 days, the issue was marked resolved without anyone contacting me and also was marked as “refund rejected”. I contacted them via social media, the agent said they are the top escalation team and the concerned team will contact within 24 hours but no one did but they marked my issue as resolved the next day. This repeated 3 times without anyone from the “concerned team” calling till now. I need your help to get my refund.
Was this information helpful?
No (0)
Yes (0)
Oct 13, 2021

Complaint Status

Flipkart customer support has been notified about the posted complaint.
Complaint comments  Add a CommentShareTweet
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    code
    Flipkart
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    35412
    Pending
    368
    Resolved
    23839
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View Full Information
    ADVERTISEMENT