[Resolved] Flipkart — I received different mobile than which I ordered

Mayur Modhave

from Phaltan, Maharashtra

Address:

Pune, Maharashtra, 411014

I ordered redmi note 5 64gb blue color variant on flipkart, but i received different phone i. E lenovo k8 plus 32gb.
I called flipkart customer care several times but they are not responding correctly, initially they told me seller is not providing return policy, after several calls they start saying wait for several days.
This is not expecting at all from flipkart, they should provide quick solution and block such fraud seller.

Expecting quick resolution from flipkart on this issue.

My order id: od[protected]

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Nov 22, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 19, 2018

Updated by Mayur Modhave I just recevied mail from them and they are saying seller Is unable to replace the product. This is flipkart assured product and even i opened that box in front of courier boy . So please help to resolve the same issue

Verified Support

Oct 20, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Oct 22, 2018

Flipkart Customer Care's response Had conversation with customer and information provided regarding replacement. Replacement will be completed by[protected].

We are closing complain from our end