[Resolved] Flipkart — iffalcon tv not replaced (rude customer service)

Babbal Vines

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110059

I ordered a smart tv (Iffalcon by tcl) from flipkart which got delivered on 10th oct and installed on the same day by jeeves. However, due to picture quality, lagging of os and black spot on display, i processed for a return which didn't till date happen till date and when i contacted customer service thrice, no resolution. I false promises. I should have received the item till date but customer service is not taking a pain to resolve my issue. I have recorded call even with a supervisor who hung up on my face even i was polite on call. I didn't offend or used any inappropriate language. Just wanted a resolution by 22 oct which is confirmed by flipkart customer service members (Commitment). There is no benefit to take flipkart plus membership if they do not resolve plus members concerns/complaint on priority. I will not renew any services on flipkart and i will not buy anything.

Now i want my refund which they are not providing!!

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Nov 23, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 26, 2019

Flipkart Customer Care's response Hi,

We are sorry for the trouble caused. We're writing to you about your iFFALCON by TCL AI Powered K31 108cm (43 inch) Ultra HD (4K) LED Smart Android TV with HDR 10 with order ID OD[protected].
We’d like to let you know that the seller has confirmed that the refund Of Rs.18594/- has been completed on 31 Oct 2019 and should be reflecting on your credit card by 05 Nov 2019.

You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance.
If they are unable to help, you may raise a dispute with the bank's grievance cell.