Flipkart — Im complaining about the washing machine I ordered

I ordered washing machine few months back on Flipkart Motorola 10. 5 kg machine and it delivered and installation took too long but still i waited after installation my mother started using it and said that it id not working properly. I asked her to wait for 1 month I think you are not getting the specialisations in it and after few weeks when she on the machine suddenly the fire came in the machine and the burning started. They poured water and stopped the fire. I tried to complain with my aunts number bcoz I’m staying in abroad but they didn’t responded. When I came back to India I tried to contact them they send a technician. I asked to check properly I said there is no power connection so that you can touch and check it properly but he is so afraid and he didn’t even checked that written it as short circuit and three days I got a call that we can’t give you warranty. It’s just been 2 months we didn’t use the machine at all and they are blaming us. The mistake is on their side and they are blaming us.
I had no other option so I’m complaining here. Can you please look into this and solve this
Thank you
Srujana chandra
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