[Resolved]  Flipkart — imei number mismatch in invoice

Address:

600097

This is matter of wrong invoice. August 9, 19 2017, i had purchased a Acer Aspire R11 Pentium Quad Core R3-131T-P9J9/r3-131t-p71c 2 in 1 Laptop (11.6 inch, Light Blue, 1.58 kg) and IMEI number is – NXG0YSI[protected]. I have invoice of this laptop in which IMEI number is:[protected]. My order id was-Order ID : OD[protected]. On July 10, 2018 I was facing problem in my laptop then i wanted to go to service center but when I check there is mis-match IMEI number and it would not be considered for my laptop warranty. Then July 11, 2018 i have registered a complaint on your call center. my complaint has been registered, where i have received an email [Incident: IN[protected]] with the same wrong invoice.

I again registered a complaint, lipkart team raised one more incident IN[protected] and mentioned the below comment.

*******************************Below is comments from flipkart via IN[protected] *************

Hi,

Order id- OD[protected]

Thank you for your time on the call.

We are sorry for the trouble caused to you.

Please send the product to the address listed below and mention the following details on the outer package:

Order ID: OD[protected]
Return ID:[protected]
Address: SND WAREHOUSE, SHED NO: C1, DOOR NO 4/195, REDHILLS-AMBATTUR ROAD, PUZHAL VILLAGE, 600062, Chennai[protected] Tamil Nadu

As soon as the seller receives it, they will refund ₹ 22240/- and it will be credited to your bank account within 2 business days
after initiation, as per standard banking procedures.

Please pay the courier charges and reply to this email with the amount you paid for the courier. The courier charges will be refunded to the Gift Card section of your Flipkart account within 24- 48 hours once you've done that. You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN

"

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As they stated above I have sent the product to specified warehouse with the order and retun id but warehouse refused the product even after 5 attempts.

So daily I am calling flipkart and asking for next steps and resolution.

Below are the number of incidents have been raised so far for the same complaint but not got resolved since 11th July 2018.

IN[protected]
IN[protected]
IN[protected]
IN[protected]
IN[protected]
IN[protected]
IN[protected]

Daily I am calling and explaining the same issue from the scratch who ever picks the call. At some point of time flipkart customer support is disconnecting my call. I have escalated this issue twice to senior level and had 1 hr long calls and they assured me that the issue would be resolved in 24 hours (on 23th July, 27th July ) but no action taken.
The resolution date is getting postponed almost on a daily basis since 11th July. Please escalate this issue to top level management and I need to know the action taken care by flipkart since 11th July with respective to this issue. This is very frustrating. Please resolve this issue ASAP.