[Resolved]  Flipkart — IMEI Number not recognized

Flipkart doesn’t recognise my phone’s imei number when i enter the same for exchange. It shows error: ‘entered imei number did not match with selected brand and model’. I’ve checked online for my phone’s authenticity using imei number and it appears clean. I don’t see any other reason why it is not recognising. Please check and let me know.
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Jul 27, 2021
Complaint marked as Resolved 
IMEI Number recognized by flipkart after made consumer complaint.
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2021
Flipkart Customer Care's response
Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.
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