[Resolved] Flipkart — inauthentic product delivered

Jay_thakur

from Jaipur, Rajasthan

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201306
Website:	Flipkart.com

I have ordered unltimate nutrition pro star whey protein from flipkart.com got delivered on time but the product seems to be not genuine. Reasons i found to get the product fake are:

1) product printing is totally different from the products shown & also which i have used earlier.
2) didn't find 5 dots on the back side of the cap of the product
3) no ultimate nutrition logo or symbol on the air tight seal cover.

Details of the order are:
Order no: od[protected]
Website: flipkart.com
Date of order: 11 january 2019
Date of delivery: 12 january 2019

Customer support resolved this issue by refunding my money but is this the result of trusting flipkart and getting fake product. Totally disappointed. I want compensation for the inconvenience i have been through.

Regards:
Adil hashmi
Contact: [protected]
Mail id: [protected]@gmail.com

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Feb 27, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jan 15, 2019

Updated by Jay_thakur As per the customer support executive return & refund was initiated. Today delivery boy came & denied to pick up the order saying it will be done tomorrow but instead of that i got a cancellation of return request in the evening.
This is the way Flipkart is treating with their customers & giving assurance of better service.
Again a disappointment.

Verified Support

Jan 18, 2019

Flipkart Customer Care's response We have interacted with the cx and cx confirmed he has received the refund.
CX was not happy with the seller sending Fake product. Informed it will be verified and appropriate action will be taken. Closing the case.