[Resolved] Flipkart India — cashback not initiated

rathalye

from Noida, Uttar Pradesh

Website:

www.ndtv.com/business/flipkart-big-shopping-days-sale-from-may-13-discount-cashback-and-other-detail

I purchased google pixel 2 xl phone during the big shopping day sale on flipkart. They had mentioned that there would be 10% cashback if you use hdfc debit or credit card. Below is the offer link

https://www.ndtv.com/business/flipkart-big-shopping-days-sale-from-may-13-discount-cashback-and-other-details-here-184...⇄

As i still have not received the cashback of 10% in my account, i asked flikart and they have started giving reasons. I need to know why the hdfc cashback has not been received by me

My email id is [protected]@hotmail.com

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Sep 27, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

Flipkart Customer Care's response We will revert on it.

Aug 22, 2018

Updated by rathalye The update provided by Flipkart is that the cashback was not applied to this order and they could not give any reason for the same. The operator kept of giving me a standard line, the offer was not applied to this order. I asked him why? He gave me the same line.

That means even though I ordered the product during the Sale days, and the cashback offer was very much on, Flipkart do not want to pay me my cashback even though I used the HDFC card.

I want to know that legal actions I can take against this

Aug 22, 2018

Updated by rathalye What legal actions can I take

Aug 22, 2018

Updated by rathalye Here is the URL from Flipkart during before the Sale

https://www.ndtv.com/business/flipkart-big-shopping-days-sale-from-may-13-discount-cashback-and-other-details-here-1849518

It clearly mentions that " Apart from the deals, Flipkart will also be offering 10 per cent discount on purchases done using HDFC Bank credit and debit card which will also be applicable on EMI (Equated Monthly Instalment) transactions, informed Flipkart"

Verified Support

Aug 24, 2018

Flipkart Customer Care's response Customer raised a complaint about the cashback offer. We have interacted with the customer and provided the information as 10% instant discount using HDFC bank card offer was valid only for the selected product and "Google Pixel 2 XL (Just Black, 64 GB)" is excluded from the offer. Hence, closing the case from end.