[Resolved] Flipkart — installation of micromax led tv purchased online with flipkart

Vijay S Naik

from Pune, Maharashtra

Address:	403001
Website:	www.flipkart.com

Hello,
I have purchased a micromax led tv online from flipkart which was delivered on 22nd oct 2018 vide flipkart order no od[protected]. The next day we got a sms saying that the installation will be done on 24th oct 2018, but no one turned up for the installation. After several calls we got a call on 28th oct 2018 where we said that we want the installation to be done before 3rd nov, on 3rd nov again we called flipkart customer care & we were promised that the installation will be done by 6th nov, but nothing happened till 6th & then again after calling up the customer care we were promised 9th nov for installation, but even as on today there is no turn up from flipkart or any other authorised service personnel for the installation. Every time we call up flipkart they extend the installation date by 3-4 days. Now its almost 2 weeks the tv is unattended by flipkart & the installation is pending as on date. This was a prepaid order paid by credit card. We have tried all the means by communicating to flipkart about the issue. But there is no response, request you to take it up as the return period is also over for this product & i dont understand how to take it up forward. I have attached one of the emails sent by flipkart.

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Nov 18, 2018

Complaint marked as Resolved

All emails were done to Flipkart on the customer care email id. Well not a good experience on phone.

Flipkart customer support has been notified about the posted complaint.

Nov 13, 2018

Updated by Vijay S Naik Hi,
There were couple of calls made to say that the installation will be done, but as of now no one has turned up for the installation.

Nov 13, 2018

Updated by Vijay S Naik Hi,
We got a SMS from AX-MICRMX giving a reference no, mobile no & saying that the installation will be carried on by CE- JEEVES CONSUMER SERVICES PVT LTD, New Delhi, the no which was given is [protected], when we called up this no to enquire, the person said its a wrong no & he is not responsible for any installation of Micromax TV.

Why these misleading messages are being sent ? For confirmation i am sending the SMS which was received to us.

Nov 15, 2018

Updated by Vijay S Naik HI,
The game still continues as Flipkart is just extending the turn around time by 24 hrs, every time i call them on their customer care nos, i am really fed up & not able to explain the frustation of buying a asset which is lying their as a junk in my home. Flipkart is simply sending me emails saying that the nos are not reachable wherreas the nos are well in the coverage areas & i have provided them with 4 different nos, so that in case if any 1 nos is not reachable they can contact me on the other 3 nos, but i had never received any calls from them today but still i got a email saying that the nos are not reachable, i really dont understand what is this happening .

Please help & try to resolve the issue either by getting the installation done or by intiating a return of this product with full amount refund.

Nov 16, 2018

Updated by Vijay S Naik HI,
Its been almost everyday i call up Flipkart Customer Care executives & narrate the whole story to them again & again . The resolution what they give is next 24 hrs & next 24 hrs nothing happens.

i want to take up this matter to the next level, can any one suggest the procedure to file case against this .

Nov 18, 2018

Updated by Vijay S Naik Finally it is resolved on Nov 17, thank you.

Verified Support

Nov 21, 2018

Flipkart Customer Care's response As per customer comments issue has been resolved. Hence, closing the complaint from our end.