[Resolved] Flipkart — instant discount on all prepaid order was showing but did not applied in my order

CPankhu

from Delhi, Delhi

Address:

sec 38, Sector-38, Gurgaon, Haryana, 122001

I have raised the issue since day 1 of the order placed. I was being assured by customer care, backend team by calling me be aassured you will get the instant discount as this discunt was available on your order.

Cases were created but every time they are taking 24 hours to revert back... This goes on and now its more than 13 days without even any solution on raised cases.

Now flipkart started to close the case without any proper justification.
They are misguiding, bluffing me on my raised issue.

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Nov 14, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Apple MacBook Pro Core i5 8th Gen - (8 GB/256 GB SSD/Mac OS Mojave) MV962HN
with order ID OD[protected]. We’d like to let you that the seller has confirmed that the refund has been completed on 30 Sep 19 and should be reflecting on your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number (Bank Txn Id[protected] in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

Verified Support

Oct 14, 2019

Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'Apple MacBook Pro Core i5 8th Gen - (8 GB/256 GB SSD/Mac OS Mojave) MV962HN' has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has confirmed that the refund has been completed on 30 Sep 19 and should be reflecting on your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number (Bank Txn Id[protected] in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.