[Resolved]  Flipkart — irresponsible customer service

Address:Bangalore, Karnataka

We have purchased a fridge before 20 days, it's brockened some parts, we are not able to make replacement request from the app, we called cc for the replacement, 48 hr wait, nothing done again called again 48hr waiting, like that more than 10 time we logged the request, cc doing nothing, telling be patient, we given our old fridge for exchange. Now for the past 20 days we are suffering with out fridge.
But no any progress in the process
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Jan 12, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2018
Flipkart Customer Care's response
We will revert on it.
Nov 26, 2018
Updated by Basu1005777
They are making a new story, about the defect report.
10 November we received the message that the demo has been cancelled and now the CC asking new story, to make a replacement request how many days we need to wait, 21 days not enough
Nov 26, 2018
Updated by Basu1005777
See the attached document
Nov 30, 2018
Updated by Basu1005777
Dear Support team
Today 30 November, l hope the time is enough to solve my issue, or still it may go one more month, please do the needful
Nov 30, 2018
Updated by Basu1005777
Where is my replacement request, where's my fridge, which stages now the process follow up, is it possible one or wast of time and money.
Dec 01, 2018
Updated by Basu1005777
Today December 1 gone, no any response from Flipkart and doing nothing
Dec 02, 2018
Updated by Basu1005777
2 nd December no any solution. No any solution to the request
Dec 03, 2018
Updated by Basu1005777
3rd of December passed no any response, update from your side . What you guys doing
Dec 04, 2018
Updated by Basu1005777
Any one here to do something
Dec 04, 2018
Updated by Basu1005777
Still you guys need more time to prove you flpkart customer service is useless irresponsible
Dec 05, 2018
Updated by Basu1005777
Today 5 December nothing done.
How can I approach higher level support.
Dec 06, 2018
Updated by Basu1005777
6 December passed still they're not doing anything see only formal mail

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