[Resolved]  Flipkart — issue with faulty phone and not getting refund or replacement for same

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I bought samsung a50 model via flipkart which was delivered on 31st aug. After using it for one day only, i had observed heating issue, slow charging, slow processing etc.
I raised the replacement request on 2nd sept and technician visit was planned by flipkart to check my mobile. Technician visited me on 2nd sept itself and tool 45 minutes to check my mobile including updating the device software. After thorough checking, technician informed me that phone is indeed having heating issue and all other issues are byproduct of heating problem. So my phone should be replaced. On being asked to share report stating same, technician told that same will be shared within 4 hours. After few hours when i checked the status of my replacement, to my surprise, my request was cancelled. After checking with customer care, they suggested to reschedule the technician visit. On 3rd sept, technician didn’t visited my place and just asked me to share screenshot of latest software version of phone and assured me that correct report will be submitted. But again same thing happened and my replacement requested was rejected second time. On enquiring with multiple customer care individuals, i got to know the real issue that technician had submitted false report stating my issue was resolved with software upgrade.
Since then, i have been following up with customer care and they are not taking any action. Instead of asking technician the reason for submitting a false report, they kept asking me more time to resolve the issue, which never happened. With all this to and from movement, flipkart successfully wasted days and replacement window got over. Now they are asking me to check my phone with samsung service center.
No one at flipkart is ready to help, when i had bought a new phone and got a faulty phone, it should be returned/replaced by flipkart. Visit to service center is only done when phone has some issues after some days o[censored]sage, not for a faulty phone.