Flipkart — Item is not there inside the package (fraud by Flipkart)

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I ordered DSLR canon 1500 D but inside the package item is not there, instead of dslr detergent soap is there.
Its fraud from Flipkart.
I have unboxing video of this where it is clearly show there is no dslr camera inside the package.
I already applied two times for refund but both the time Flipkart rejected my refund request can you tell me why are giving too much tension to your customer.
I am in too much tension because rs 32000 is a huge amount. So kindly resolve this as soon as possible and refund my money.