[Resolved] Flipkart — item not delivered and also refund not initiated

sameerand

from Delhi, Delhi

Address:

744101

I have ordered for a sofaset on 4th oct, 2019 from my mobile no. [protected]. The 1st due date was 28th oct, 2019. On 28th oct, 2019 they postponed the delivery date to 4th nov, 2019. Again on 4th nov, 2019 they postponed the delivery date to 11th nov, 2019. This time i contacted customer care and asked them to initiate refund if not delivered within the due date. On 11th nov, 2019, customer care executive informed that they are unable to cancel the order now and hence opened a ticket in their system and told that issue will be resolved within 24-48 hours. Now even after 48 hrs, the refund is not yet initiated. Pls advise whether i should move to consumer court for the refund or is there any other grievance redressal system of flipkart where i can approach for the necessary refund.

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Dec 26, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 24, 2020

Flipkart Customer Care's response Hi,
We are sorry for the trouble caused. While we were tracking your order to make sure that it reaches you on time, there was an unexpected delay in having your order delivered. However, the product was delivered to you on 11 November by the courier service provider. Thanks for being patient while we worked with the seller and courier service provider to ensure that the order is delivered to you. Your kind understanding is appreciated.