Flipkart — Laptop / damaged item

Address:	Flipkart Internet Private Limited Ozone Manay Tech Village Bengaluru Karnataka India
Website:	www.flipkart.com

I purchased a laptop on 13th april 2022 and got it by 14april 2022. But the delivered item was damaged the upper portion of laptop have too many scratches i contacted customer care and told the whole thing. They told me don't worry i will place a return request but because of some technical error the return request was not completed.
This error was occurred from 15-20th april 2022 and after that i received call from escalation team and they tried again but this time 4times replacement and refund request cancelled automatically. I have not received any proper resolution till today 2may.
Its more than 18days now and still my issue is not resolved by flipkart.
I request you to please provide me my money.
Its a huge amount for a middle class.
Because of flipkart technical error why i suffer.
Kindly help me in this issue.