[Resolved]  Flipkart — laptop return refund issues.

Asus laptop item no. X540ua-gq682t
Order id - od[protected]
Ordered on 8th september 2019. Delivered on 10th september. Damaged item (Both hardware and software) received.
Replaced on 17th october (Return id -[protected]).
The replaced item also had a software issue and we again complained on 18th september.
The scheduled technician visit was on 23 rd of september and the refund process was expected to be completed by 26th september. But technician visit was not done in that scheduled time. Even we contacted flipkart every single day to complete the process.
At last the technician visited on 28th september which is way past the scheduled refund tat. The technician said that he was informed one day earlier and he also said that the slow working of the laptop is due to the software problem of the same model but he wouldn't write it on the job sheet as it would hamper the brand name.
The process of technician visit is still not updated on the order details page and there was neither any response nor mail from the customer service executives. When we called up the executive on 28th sept said that the return policy has already expired and we recorded audio of it as well.
After that whenever we are calling they are asking for 1-2 days of time and the delay is exceeding such that now it will be over one month that i am running after the executives.
The only thing that they say is that they are trying to contact the seller or the seller is not agreeing to take back the product.
I have lost faith in flipkart which claims itself to be the best e-commerce platform. I want to return the product and the refund to be processed immediately.