[Resolved] Flipkart — laptop specifications mentioned wrong and after purchase website changed the specification and no track

Prabhudutta Satpathy

from Pune, Maharashtra

Address:	603202
Website:	flipkart.com

I bought a laptop based on the specification mentioned in the flipkart website as optical disk drive available. I tried opening the optical disk drive, i was not able to do so. When i went back to the website and saw it was updated specification that no optical disk drive.
I tried with the customer care immediately seeing this they are denying and saying nothing happened and you can go ahead to lodge a complain. They are showing policy. Is that the fault from my side when i saw 10-20 products from flipkart, amazon, snapdeal to make a choice and buy with the specification mentioned in the website. Everytime i need to take a camera click of the products i am buying from flipkart?? Is that what the customer executive saying?? And it means we people cant trust the website mentioned things. You do not have a track of changed website specifications??

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Sep 19, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 16, 2018

Flipkart Customer Care's response Spoke to customer on [protected], customer said he will keep this product with him, hence survey pitched and closing the case.