[Resolved] Flipkart — laptop yet to be delivered

Shivshankar09

from Chidambaram, Tamil Nadu

Address:	600048
Website:	www.flipkart.com

I ordered an acer gaming laptop costing above 55k through flipkart which was expected to be delivered on 20th oct 2018. The date of delivery was rescheduled to 24th oct and the date has been postponed till date and still there is no proper response from flipkart regarding the delivery of the product. I have been calling the customer support daily but hearing the same response "your problem will be resolved soon and the product will be delivered in two days". The services over the call provided by flipkart are really horrible. Days ago after registering a complain in my twitter page i got a call from a flipkart executive and he said me to wait for two days and assured me that my order will be delivered shortly. Yesterday another executive called me and asked me to cancel my order, i was really frustrated and asked him how could he ask me to cancel my order after all i have already made the payment.. Then he also responded the same... Thus i realized im being cheated! They have such a worst customer service. This is the worst shopping experience i have ever had! Flipkart is cheating people and im gonna make it public now! I'm going to file a complaint with the consumer forum and also a civil suit, if required!
Account mailid - [protected]@gmail.com
Account mobile - [protected]

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Dec 13, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Nov 04, 2018

Updated by Shivshankar09 Today again i received message to wait till nov 7. The are only extending the dates though there are not resolving the queries of the customers. And i spoked to a customer support the same reply i got wait for 2 days our team will resolve your problem . They are not asking time to deliver the product.. for resolving the problem itself they wasted 15days and yet they didn't resolved . Very poor service and customer support are not trained to clear the customers problem they are well trained to apologise and to ask for 2 more days even for the silly issues very worst service. I dont know when is my product going to be delivered. My expectations for the laptop itself got collapsed.

Verified Support

Nov 12, 2018

Flipkart Customer Care's response We will revert on it.

Nov 12, 2018

Updated by Shivshankar09 When ??

Nov 12, 2018

Updated by Shivshankar09 The customer support is called me and asking me to cancel the product . I need my product