[Resolved]  Flipkart — Led tv broken product

Address:201002
Website:www.flipkart.com

I have ordered a samsung led tv 32 inch on 17 june 2017 and the order was prepaid and i have already paid the full amount of the product but to my surprise today after several calls to flipkart no engg came to install instead i have to make a complaint to samsung wherein samsung has sent their service engg the led to was broken as he opened the box. Now flipkart is not providing me proper reasolution or solution. Even now i want my money back. As flipkart is not interested in giving my money back or product. Please help me as i have spent approx 19000. Rupees for a broken box that is not a tv.
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Jul 30, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2017
Flipkart Customer Care's response
We have taken up this complaint internally. We will contact the customer shortly.
Complaint comments 

Comments

I have purchased a Samsung LED 32" TV in May, 2017 from Flipkart and the order id was OD[protected]. When I tried to use the USB Port, my pendrive was not working. I called Samsung Engineer who came and told me that the USB panel should be replaced and that he will place the order. Afterwards, I have been receiving only messages from Samsung that the Engineer has been assigned. Today, Mr. Inder of Kaiser Electronics (Samsung Authorised Service Centre) came and told us that the USB port is broken and that it is not covered under warranty and they will not rectify or replace it.

I tried to contact Flipkart but as usual, all the customer service executives are busy and asked me to contact tomorrow message I received. The engineer told that may be the port would have been broken at the time of transit from their factory and no one would have noticed till I tried to use it. He further told to contact Flipkart.

Kindly help in getting the problem resolved immediately.

Thanking you,

With sincere regards,
S. Balasubramanian
Mobile: [protected]

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