Flipkart — Lenovo tab V7, recurring wi-fi issues with the tab

Address:

Behala, Mantan, Kolkata, West Bengal

While I got the delivery of the tab on 5th September, 2020 and started using. I observed there were recurring wi-fi issues with the tab. I raised a replace request after being confirmed it was a problem with the device and not the wi-fi connection. These problems can't be detected within 5-6 minutes from the user end. I raised the replacement issue on 9th September, 2020. The offer of replacement was valid till 12th September, 2020. I received 2 calls from Flipkart to confirm the problem. I had already reset the phone and switched it off. Technician visited, switched on the phone and used the wi-fi of the phone and browsed for 5 minutes. He found it okay and rejected the request. I repeatedly told him that the wi-fi was behaving okay and not okay frequently. So only his observation after restarting the phone will not solve the issue. The new tab ideally should not be reset and restarted everyday frequently if the device is okay. Again on 10th September the wi-fi started behaving abnormally and I raised another complaint and replacement. This time I only received a phone from Flipkart and that conversation wasn't complete. The phone got disconnected. This time without any technician support the replacement got rejected. This is not acceptable from a consumer end after spending the hefty amount of Rs. 13, 499 for a brand like Lenovo. I am attaching the documents for proof. Being a customer of Flipkart for years I don't want to approach consumer forum/cell for this issue.