[Resolved] Flipkart — Lg g8x ( black 128 gb)
SSrikanth Reddy Eleti on Nov 20, 2020
My order id : od[protected] product name: lg g8x(black, 128gb)
i had placed an order on flipkart billion sale and the product i received was defective the camera was not working and i went to authorised service centre and updated the operating system but the issue was not resolved and i placed for replacement but not processed by flipkart. I will explain in detail what happened...
I had placed an order on 16-oct -2020. The product received on 2oth oct and camera was not working and i went to authorised service centre and they said no software for this mobile i am downloading now only it takes 6 hours to complete and i went on 21 st oct to service centre he updated the software still the problem was not solved . Then i raised the replacement request on 21st oct 2020.
No response from your end and and i personally made a call on 25th oct and customer care people said they will resolve the issue in next 48 hours . And on 27 th i received a call from customer care and they said the process and i said the mobile is with my brother and they updated the issue is resolved. And i made a call immediately in the next 15 minutes o[censored]pdate and they said it was a technical error and they solve the issue by 3oth oct 7.50 pm.
I waited till that day and i made a call on 31st oct and they said issue is escalated and solved by 3rd nov and on 4th nov i made a call again and they said 6th nov and i made a call on 7th nov and they said on 1oth nov and i made a call on 11th nov they said the back end team has given the date on 13 nov-2020 . Today i again made a call and again your flipkart members said wait more 72 hours...
I request you to solve my issue as soon as possible...I had never expected this from flipkart. And i want hand to hand replacement at the same time. I had made the call to flipkart regarding the issue more than 100 times.It was very bad to say like this your back end team performance is very poor... I was struggling from the last 30 days .
I am proposing you options
1. Replacement as per policy (i.E 7 days replacement)
2.Compensation for the loss i.E present date amount to me due to breach of replacement.
3. For losing my 2 month warrenty from 12 months i.E 23 days delay by you and 15 to 20 days service cente .I am expecting 5000 as you wish.
My name : ramesh dasam
Complaint marked as Resolved Nov 24, 2020
You as a company will get all details ...why asking me...
[Nov 20, 2020] Flipkart customer support has been notified about the posted complaint.
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