[Resolved]  Flipkart — Malfunctioned product

Address:	Mumbai City, Maharashtra, 400093
Website:	www.flipkart.com

Hi, I ordered one phone Lenovo K3 Note from Flipkart through online shopping. I received this product on 10th Sptember. Order ID : OD[protected] after 4-5 days, its key doest work properly. I called to flipkart and ask to do a check . They send me one smart check application to test the device and they found the issue in the device. post this check I asked them to initiate refund according to flipkart 30days replacement warranty. The Refund Id was : 30369798. But I didnt get my refund, and when i cross checked it was cancelled. Its date was 24th September 2015. I again call to the customer care and raise the refund request, its Id was : 30432535. I created this request on 25th of September. From 25th September to 5 September, I every date got the mesaage, today your refund is scheduled, I use to wait for the whole day, no body comes to pick the defective product and finally at the end of the day I use to get message "We we unable to pick your product." It happends till 2nd October, from second to 5th Oct I continiously call to Flipkart customer care regarding my pickup and refund. and all the time they assure me regarding resolution of issue. Finally on 5th Oct I got a call from pickup guy, and he asked me to drop defective product in Flipkart's warehouse. When I reached flipkart warehouse, after a long wait, they told me we cannot pick your product, as your pick has been cancelled. I again call to flipkart customer care and explain them entire case, they started the entire process from the beginning .Meanwhile I also get one call where flipkart told me, if your pickup doesnt complete before 10th Oct, you wont be eligible for refund. I have become frustrated, these guys are doing bluff from last 15 Days. I have all the mails and Ids, which they used to initiate my refund, and finally they cancelled such request by without proper justification.