Flipkart — marq tv warranty not being honoured

afrizvi

from Mumbai, Maharashtra

Address:

560068

I had purchased this marq brand smart tv in nov 2018 and since then, it has never worked properly. Off & on its has been malfunctioning and have raised multiple service requests till now for various issues. Its motherboard has also been changed once and again i had raised a complaint as tv was not accepting ip address of lan or wifi also, builtin chrome-cast is not working.

1st service request for the same issue was closed without being addressed, then i raised another one. This time service engineers visited and told me that motherboard needs to be changed again. But after that, flipkart is saying they dont won any responsibility for marq products.

Please help.

Marq service request no - 9600135
Incident: in[protected]

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

Flipkart Customer Care's response Hi Faraz, We are sorry to hear that you are facing issues with your MarQ by Flipkart Dolby Certified Android 43 inch(109 cm) Ultra HD (4K) Smart LED TV. Since the product was delivered to you on 18 Nov 18, It has crossed the seller's 10 days replacement period. Due to this seller will not be able to fulfill replacement/refund for this order. However, the product is covered under the manufacturer's warranty, so you can get in touch with the authorized service center and they'll be able to help you out. Hope this helps.

Jul 11, 2019

Updated by afrizvi NO THIS BOT MESSAGE DOES NOT HELP!

Hope you had the basic understanding of the word Service Request and would have checked ..MarQ Service Request No- 9600135 as mentioned above.

Do not talk as if seller is some else and not Flipkart. Here Flipkart is the Brand owner and seller both and as per warranty manual, page no 2, Flipkart is bound to provide all after sales service on Marq brand.

You might be successful in cheating others by shrugging off your responsibility on an imaginary third person, but it will not work with me. So stop uttering the same sentence like a parrot.