[Resolved] Flipkart — maybelline product purchased by flipkart is not genuine | |||
Dear On 22nd septenmber-2017, i ordered a following maybeline product online from flip kart. Order id= od[protected] 1. Maybelline the colossal kajal o.35g deepest black 2. Maybline color show blush 3. Maybline lasting drama gel eye liner So i am writing this mail to make you aware about what all fake products you are selling to all your customers. I had bought all these three products and luckily they are from the same brand maybelline which is one the most trustworthy brand internationally but after applying them only once... It started irritating on all the eyelids and inside the eyes and applying that blush made rashes on cheecks thus this is the clear sign that the products which we have received are all fake. To make sure about our confusion regarding the product which we have bought from flipkart is either true or fake, we even called the maybelline customer care number and they even assured us that the batch number of the products are not matching with the real products of maybelline. I want response and action regarding should be taken asap or we will take action. I will wait one week before seeking third-party assistance consumer court. Sincerely, Usman sindhi Was this information helpful? | |||
Dec 13, 2017 Complaint marked as Resolved Regarding the order :- OD110295853576434000 [Incident: IN1711251158116171248]
Dear
you didn't resolved my problem because I need compensation due to you played with our health.Your team din't forward my issue to higher authority. I communicated with following customer support team listed as
Sunil S
Sajith Nair
rizwan. ahmed
Farhana Khan
Shreyasee Sarkar
They daily harassed me from 26 th to 30 th Nov-2017 so Finally I decided to go consumer court let me know where I send notice at corporate address or postal address.
I need your reply ASAp other wise send it one copy to Sachin Bansal and both office. Flipkart customer support has been notified about the posted complaint. Verified Support Nov 28, 2017 Flipkart Customer Care's response We will revert on it.
Verified Support Dec 15, 2017 Flipkart Customer Care's response We will revert on it.
Verified Support Dec 15, 2017 Flipkart Customer Care's response We had interacted with the customer and was ready to take the product back and provide the refund, customer was asking for the compensation denied for the same as we do not have a provision, hence we had to close the case.
Verified Support Jan 02, 2018 Flipkart Customer Care's response Customer raised the complaint regarding product duplicate needs to return the product. We interacted with customer and informed that we will process for the refund and arrange for the product pick up but customer is telling that for confirmation of the product genuine he has sent all the products to brand which is in Bombay he dont have any product with him and looking for the refund without pick up denied the request since 3 product quantity cannot happen without picking up the product he told okay hence closing the case from our team.
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