[Resolved]  Flipkart — mi note 7 pro not delivered

Address:

bengluru, 122001

I am writing this letter to recover my delivery package that was handed over to flipkart two weeks ago. I am very distressed with the poor service offered by flipkart courier service.in my order details its showing that product delivery expected by 25th october and still not delivered. I have places multiple calls and email to highlight that my package has not reached its destination but customer care always says that you will get the call from team and they will give you the resoultion but i did't get any call from the team and they also says that my product is out for delivery and will reach till 7 pm i am listening this from last 1 week. Now i want to cancel the product but that also i am not able to cancel. Because there is no option for cancellation just has a option for return. But how can i return the product if the product is not delivered by you. I used flipkart 1st time and had bad experience i will not refer flipkart to my relative and friends. Because their customer services, courier service are worst then ever from other ecommerce websites. As the package has not been delivered back to me, this means it has been lost in the way.
Now i am not able to cancel the product because in their order section its showing (Return) how can i return the product if i have't received yet.