Flipkart — mi note 7 pro phone not replacement as per company policy

Address:

Ghaziabad Ghaziabad, Ghaziabad, Uttar Pradesh, 201003

Order id - od[protected]

Dear support,
This is to inform you that we have purchase the mi note 7 pro from filpkart & received to me 3-oct-2019 with 10 days replaced & refund policy this product after that i have used this phone same days
& it phone was very heatup & over heating without any application & internet after that i have raised the complaint for replacement this phone in my filpkart app & after that call recieved from filpkart team for mobile troubleshooting and i flow the troubleshooting but problems not resolved same problem after all troubleshooting after that filpkart assigned the engineer for technical visit for home & and engineer visit my address and check & found phone heatup 49 tramp without any application call & internet but filpkart closed this complaint with out solution used again i have raised complaint to filpkart after that new technical engineer visit at home for phone troubleshooting same problems phone team is 49 without any application used but filpkart & filpkart sailer not understand my problem and filpkart closed my complaint, filpkart team 4 time cancel the my replacement request & i have many call to filpkart team not action taken filpkart as per filpkart policy.

The filpkart is not replacing my phone, make my money, i am losing time in the morning, yet i am unable to understand such a baby and there is a question of someone's life.
Plz check the attached file for your reference

This is very very poor service from filpkart,

I request to you please take the action to filpkart, please resolved my problem,

Email id - [protected]@gmail.com
Order id:- order - od[protected]

Regards
Vipin sharma