Flipkart — MI tv insurance claim.

Vaibhav@88

Address:

002,Manas Apt, Achole village, Nallasopara east

My MI tv screen was broken accidentally.I purchased 3 years complete protection plan.My complaint was registered on 29/06/2020.Customer care executive told me that technician will visit within 78 hrs. Nobody visited after 78 hr.

I have called up again, customer care executive told me that your complaint was registered on 1 st July and wait for another 48 hours for visit.
As I am explaining the issue she hang up on me.

Now this is 6 th day. No visit yet.
Still no response from your end.Screenshot for confirmation of registered complaint is attached bellow.

Vaibhav V. Jadhav
[protected]

+1 photos

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2020

Flipkart Customer Care's response We will revert on it.

Jul 12, 2020

Updated by Vaibhav@88 On addition of this complaint,
Technician visited my place and checked the TV . Before his visit my tv was working in good condition with that break.

After technician open my tv for some number. My TV got blank totally. He took photo of blank TV and processed for claim.

On that basis Jeeves decided to give refund about Rps 10999.In this case they suppose to replace display panel.

Meantime I was discussed with MI technical team before jeeves technician come. They were ready to do replacement of display panel.

When MI technician can replace why not Jeeves.
I have shared them video of display before Jeeves technician visited and picture of display after Jeeves technician visited.

It is clear that they just wanted to give me refund and they don't wants to repair it.

I have mailed them regarding this issue.I don't get any reply from two days.

I have atteched picture of display before Jeeves technician visit and after technician visit.